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Staffing Communication Center

The Rapid Notify Staffing Communication Center (SCC) is a web-based, real-time response accountability tool and internal staffing communications module for your organization.
The SCC enables users to easily share shift openings, events, incidents, and resource requirements via Voice, SMS Text Message and/or Email so that no time is wasted during time-sensitive situations.
Use pre-configured message templates for speed, reliability, and accuracy when seconds count. Send messages to specific departments, groups or subsets of groups as determined by you.

Features:

+  Easy to Learn, Easy to Use
+  Fully Hosted and Managed
+  Message Delivery via Voice, SMS text and Email
+  Send to devices such as Cell Phones, PDAs, Tablets, Pagers
+  24/ 7 Live Customer Service
+  Web-based Dashboard

Ideal for:

+  Hospitals
+  Municipalities
+  Government Agencies
+  Retail Centers
+  Business Continuity
+  Utilities
+  First Responders

Goals

+  Ensuring the availability of staff to clients in times of emergency, unplanned events, and disasters
+  Communicating to thousands of  employees across the country
+  Providing easy staffing of clients  sites to mitigate the risk of security breaches and safety hazards

Benefits and How Rapid Notify can help

+  Increase efficiency in daily staffing
+  See who’s working now
+  Avoid schedule conflicts
+  Quickly put employees on standby
+  Manage from a central communications dashboard
+  Intuitive dashboard can be accessed anywhere, anytime and across any      type of device

Short Code for Text Messaging

The Short Code “78645” is the standard “caller ID” for all SMS Text Messages sent to US numbers.

Major Benefits of SMS Short Code:

  1. Senders can publish a recognizable number to their text recipients thereby identifying the text sender
  2. It is very reliable and effective method of communicating.

Rapid Notify still has the optional 20-character subject line. We recommend using these additional characters to identify your organization. For example, “Anytown Alerts” or “Acme Co.” would appear before the main body of your text message, helping recipients to know where the alert originated.
Additional upgrades include the ability to receive SMS text message replies and manage opt-outs. Reports have been created to indicate Delivery Status of and Reply to text messages.  

For more information, please contact us at info@rapidnotify.com or call 800.519.2129

Should we rely ONLY on SMS Communication at time of an Emergency?

While this is accepted as one of the most popular medium for communications, SMS text messaging delivery is not always perfect and the telecommunication industry agrees that many different factors can interfere with the delivery of any SMS.

Most of us consider SMS text, used by Smart Phone users every day, as being a “reliable” way of quickly conversing with each other, but we also know that we have all experienced “failures” of our texts not reaching the intended recipient. There may be issues with aging or snow covered cell towers, or a myriad of other issues preventing delivery or replies.

To mitigate these challenges of the potential failure of text delivery for emergency notifications, Rapid Notify provides one of the most robust “Communication Toolbox” to deliver the message:

o Voice
o Text
o E-mail
o Social Media (Facebook, Twitter, etc.)
o In-bound toll-free number to report on-going status of an event
o And soon – Push Notifications to the Smart Phone screen and Desktop.

It is highly recommended, for true emergency notifications, that the client uses all forms of communication available to provide the greatest probability of reliable notification.

To learn more about communication toolbox, please contact Rapid Notify at 800.519.2129 or info@rapidnotify.com.

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