Lessons Learned from Sandy

Many of our customers who were in the path of Hurricane Sandy shared valuable lessons learned with us. We thought you might benefit from their experience.

  • Maintain and verify your contact lists.  If phone numbers in your personnel or other contact lists consistently come up undeliverable when you send alerts, it is time to obtain updated information.
  • Attend periodic Rapid Notify online training sessions to ensure you are up-to-date with current features and best practices. We offer regularly scheduled sessions on the second and fourth Wednesday of every month. You can register from the Frequently Asked Questions (FAQ) page in the alert site. You can also request a dedicated training date and time from our Customer Support team.
  • Perform periodic drills to ensure user familiarity with the system as well as your own internal procedures and protocols before an emergency situation arises.
  • Clean up out-of-date messages. Delete those not being used (you can always retrieve them if needed). Create messages for all types of scenarios in advance. You can find sample messages for most emergency situations in the Rapid Notify User Guide, which is a downloadable PDF from the Frequently Asked Questions (FAQ) page in the alert site.

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